Rooflight advice

Roof Lantern Delivery Day: A Supply-Only Checklist

A supply-only rooflight delivery needs a prepared site and a clear checking process. Confirm access, unloading and storage before arranging the fitting team around an estimated arrival.

Confirm access before arrival

Tell us about restricted roads, gates, parking limits or an awkward route to the property. Confirm who will receive the delivery and provide a working telephone number. Delivery does not automatically include carrying components through the house or lifting glass onto the roof.

Create a checking area

Set aside clear space to compare the delivered components with the order and packing information. Have the dimensions, finish and glazing specification available. Arrange suitable handling equipment and enough trained people for the actual package: a generic two-person rule is not a lifting assessment.

Inspect and record

Check accessible components and packaging for visible damage, missing items or an incorrect specification. Keep labels and take photographs where practical. Contact us promptly with the order number and the details, even if photographs are unavailable. Do not fit a damaged or incorrect part before getting advice. Your statutory rights are not removed by signing for delivery.