Privacy & cookies

1. Who is responsible for your information

Contact Spectrum Glazing, trading as Roof Lantern Kits, at Church Road Business Centre, Church Road, Brightlingsea, Colchester, Essex CO7 0GG. Telephone 0345 619 7733 or email sales@rooflanternkits.co.uk. Please contact us before visiting or arranging a return. Use sales@rooflanternkits.co.uk for privacy enquiries and requests about your personal information.

2. Information we use

We collect the contact and project information you provide, such as your name, email address, telephone number, billing and delivery addresses, enquiries, measurements, selected product options and correspondence. When you order or use an account, we also process order, payment-status and account information needed to provide the service.

Website operation can involve technical information such as IP addresses, browser details, security logs and cookie choices. Please provide only information relevant to your enquiry and obtain permission before sharing someone else’s contact details.

3. Why we use it

We use enquiry and specification information to respond to you and take steps at your request before entering a contract. We use order, delivery and contact details to perform our contract, including arranging manufacture, payment, delivery and after-sales support.

We process records where necessary to meet legal obligations, such as accounting and tax requirements. We also have legitimate interests in administering the business, maintaining website security, preventing misuse and handling correspondence or disputes, balanced against your rights.

Where consent is the basis for optional cookies or marketing, you may withdraw it. You can object to the use of your personal information for direct marketing at any time by contacting us or using an unsubscribe option. A privacy enquiry will not affect your order.

4. Who may receive information

Information needed to fulfil an order may be shared with the relevant manufacturer, supplier, delivery company and payment provider. Website hosting, ecommerce and other technical service providers process information needed to operate the site. Professional advisers and public authorities may receive information where required for legal, accounting or regulatory purposes.

External payment services and websites have their own privacy notices. Follow the notice displayed by the payment provider at checkout for information about its handling of payment details. We do not sell, rent or lease personal information for third-party marketing.

5. How long information is kept

Retention depends on the purpose of the record. We keep information for as long as needed to answer an enquiry, supply and support an order, administer an account, meet legal record-keeping requirements or establish and defend legal claims. These needs determine when information can be deleted or anonymised.

Contact us if you need the retention criteria for a particular record or want to request deletion. Some information may need to be retained to meet legal obligations or deal with an ongoing order or dispute.

6. Cookies and your choices

Cookies and similar technologies support functions such as basket contents, account sessions and consent preferences. Optional technologies may support analytics or marketing. Use the Cookie Settings control on the website to review the categories, providers and preferences available to you and change your choices.

You can also manage cookies through your browser. Blocking essential cookies may prevent the basket, checkout or account functions from working correctly. Changing cookie choices does not automatically delete information already held in an order record.

7. Your data rights

Depending on the circumstances, you can ask to access your personal information, correct inaccuracies, erase information, restrict processing or receive portable data. You can object to processing based on legitimate interests, and you have an absolute right to object to direct marketing. Where we rely on consent, you can withdraw it without affecting the lawfulness of earlier processing.

Send requests to sales@rooflanternkits.co.uk. We may need proportionate information to verify your identity. Requests are normally free and answered within one month, subject to the exceptions and extensions permitted by data protection law. We will explain if a right does not apply to the information requested.

8. Service providers, security and complaints

We take appropriate steps to protect the information used in providing our service. If you need details of a service provider, where your information is processed, or the safeguards relevant to any international transfer, contact us with your enquiry.

You can raise a concern with us or complain to the UK Information Commissioner’s Office at ico.org.uk. This notice may be updated when our services or processing change; the review date below identifies this version.