Shipping and Returns policy

Thanks for shopping at RoofLanternKits.co.uk

Shipping

We aim to process most orders same working day, if the order is received before 2pm. Any orders received after 2pm on Friday will not be processed until Monday, with the exception of Bank Holiday Mondays. 

Shipping times can vary from time to time.

The general lead times of products are:

Infinity Roof light : 10-14 days

Korniche Roof lantern: 3 weeks

UltraSky: 3 weeks

Roof Kits will be sent via courier, you will receive an email to confirm delivery date.

We are unfortunately only able to ship items to Mainland UK addresses. unfortunately we are unable to deliver items over 1metre to non Mainland UK addresses.

Sometimes delivery times may be longer than expected due to severe weather conditions, coronavirus restrictions, or courier related issues. For any issues or further information please do not hesitate to contact us at sales@rooflanternkits.co.uk

LARGER ROOF KITS/ FLAT GLASS WILL REQUIRE TWO PERSONS ON SITE TO ACCEPT DELIVERY DUE TO WEIGHT

Returns 

Unfortunately, as all Roof Lantern Kits are mad to measure, no returns are accepted, unless faulty. All concerns, including damaged items on delivery/ missing parts should be directed towards sales@rooflanternkits.co.uk (photographic evidence will be required)