Terms & ordering

1. Who we are

Contact Spectrum Glazing, trading as Roof Lantern Kits, at Church Road Business Centre, Church Road, Brightlingsea, Colchester, Essex CO7 0GG. Telephone 0345 619 7733 or email sales@rooflanternkits.co.uk. Please contact us before visiting or arranging a return.

2. Choose and check your specification

Our online designers let you choose the dimensions, finish and glazing available for your selected range. Review every dimension, option, quantity and inclusion before adding your configuration to the basket. Roof opening, kerb and overall product measurements are not interchangeable. Follow the measuring instructions for your chosen product and ask your installer to confirm the specification before ordering.

Products are supplied without installation unless expressly agreed in writing. The purchaser and installer must check the suitability of the chosen rooflight, roof structure, support, waterproofing and installation details for the project. Our illustrations show example configurations; the written order specification identifies what is being supplied.

3. Prices, payment and your order

Prices are in pounds sterling. Review the VAT-inclusive total, delivery charge and payment options displayed at checkout before paying. Changes to dimensions, finishes or glazing may change the price. A quotation is required where a designer cannot price the requested combination.

Keep your order acknowledgement and specification. If any detail is incorrect, contact us immediately with your order number. We will confirm whether a requested change is possible before manufacture. Do not assume a change has been accepted until we confirm it in writing. If a price or availability error affects an order, we will contact you to resolve it rather than make an unapproved substitution or additional charge.

4. Made-to-measure orders and cancellation

Goods made to your specifications or clearly personalised are normally excluded from the statutory change-of-mind cancellation right. Contact us as soon as possible if you wish to change or cancel a bespoke order: whether we can agree depends on its production status. This exception does not remove your rights if goods are faulty, not as described or otherwise fail to meet the contract.

Where a purchase is eligible for statutory distance-selling cancellation rights, those rights continue to apply. See our delivery and returns page for how to contact us about cancellations, faults and missing items.

5. Delivery, inspection and installation

Delivery coverage, access requirements and any agreed delivery arrangements form part of your order information. Manufacturing and delivery estimates are not a confirmed installation appointment. Arrange safe unloading and suitable storage and check the goods before installation. Tell us promptly about visible damage, shortages or an incorrect specification. Reporting promptly helps investigation; it does not limit statutory rights.

6. Using this website

You may read, download and print our guides for your project. Product photographs, branding and other content remain the property of their respective owners and must not be republished commercially without permission. Keep account credentials secure and tell us if you suspect unauthorised use. Do not misuse the website, interfere with its security or submit unlawful material.

Product guides support selection and preparation. Installation must follow the current instructions supplied for the exact product. External manufacturer websites have their own terms and privacy notices.

7. Your rights and questions

Nothing in these terms excludes or restricts liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence. Nothing here reduces a consumer’s statutory rights.

If something has gone wrong, contact us with your order number, the issue and your preferred contact details. We will review the matter and explain the next steps. Updates to website information do not retrospectively remove rights attached to an existing order.